Refund and Exchange Policy
Maison Nuvelliq wants customers to shop with clarity and confidence. Because luxury bags and shoes may vary by condition, sourcing, availability, and delivery arrangement, customers are encouraged to confirm all product details before payment.
14-Day Return Window
Eligible items may be returned or exchanged within 14 days of delivery.
Condition Requirements
To qualify for a return or exchange:
- The item must be unused.
- The item must be in the same condition it was received.
- All tags must remain intact.
- Original packaging, dust bags, boxes, receipts, cards, or accessories included with the item must be returned where applicable.
- The item must not show signs of wear, damage, stains, odors, or alteration.
Non-Returnable Items
Some items may not be eligible for return or exchange, including:
- Items marked as final sale.
- Items reserved or specially sourced for a customer.
- Items damaged after delivery.
- Items with removed tags.
- Items without original packaging or accessories where those were included.
- Items that show signs of use or wear.
Exchange Policy
Exchanges may be available based on product availability. If the requested replacement item is not available, our team will discuss available options with the customer.
Refund Processing
Approved refunds will be processed after the returned item has been received and inspected. Refund timelines may vary depending on the payment method or agreement confirmed at purchase.
Delivery Fees
Delivery fees may not be refundable unless the return is due to an error confirmed by Maison Nuvelliq.
How to Start a Return or Exchange
Contact Maison Nuvelliq through WhatsApp at +2348142386824 or email hello@maisonnuvelliq.com within 14 days of delivery. Include your name, product details, reason for return or exchange, and clear photos of the item.
Important Note
Customers should confirm product condition, size, color, material, availability, and delivery details before payment. This helps avoid misunderstandings and keeps the shopping experience clear.